DM & Associates customer facing apps are crafted with a key set of features to optimize the customer self service experience. Customer Engagement has been proven to increase brand recognition, brand loyalty, reduced attrition and increased adoption.
- Find an Agent – Prospects and customer scan find agent based on their location &call them to inquire about existing policy, new products/offers etc.
- Get a Quote – Prospects and customers can quickly calculate policy premium using the premium calculator as per the customer criteria enabling them to generate quote on the fly.
- Submit Claim – Enables customer to document the incident from the accident location–take photos/videos, record accident site etc
- My Policy – Customer scan access their policy details, check premium notifications from their mobiled evice – anytime, anywhere.
- Payment – Insurance premium, create payment schedules for premiums, receive premium notifications and view their payment history on the go.
- Offers – Push personalized offers & sophisticated campaigns with messages that are highly relevant to recipients on their mobile devices. Gives high conversions compared to other marketing mediums.
- Minimized effort and time for claims submission and new purchases
- Immediate and seamless support from Insurance company service providers
- Superior customer service with faster insurer response time
- Full self servicing capabilities